Patient Rights and Responsibilities

                                Patients have the right

                                • To have impartial access to high quality care.
                                • To have considerate care provided with respect, dignity and privacy and with
                                • regard to their personal values, cultures and beliefs.
                                • To expect that the patient and family members participate in health care
                                • decisions and that Advance Directives will be honored within the limits of the
                                • law and the organization's mission, philosophy and capabilities.
                                • To be assured of confidentiality of his/her medical record.
                                • To be advised of their diagnosis, treatment and progress.
                                • To have informed participation in decisions regarding their care and end-of-life
                                • issues.
                                • To participate in ethical questions which may arise in the course of his or her care; to request a consult, including one with the Ethics Committee.
                                • To refuse treatment.
                                • To have a family member or representative of his/her choice or own physician
                                • notified promptly of his/her admission.
                                • To have a representative to exercise these rights when he/she is unable to do
                                • so for him/her self.
                                • To expect to be cared for by qualified personnel.
                                • To expect that the hospital will take reasonable steps to maintain a safe
                                • environment, including the physical environment as well as any equipment used
                                • in connection with the treatment of the patient.
                                • To effective communication which leads to understanding.
                                • To have their concerns or complaints addressed within a reasonable time and
                                • resolved when possible.
                                • To pastoral counseling.
                                • To access information contained in his/her clinical records within a reasonable time frame.
                                • To be free from seclusion or restraints of any form that are not medically
                                • necessary to promote healing or protect individual from harming self or others.
                                • To be free from all forms of abuse and/or harassment.
                                • To access protective services if needed.
                                • To have their pain appropriately assessed and managed.
                                • To file or know who to contact to file a complaint or grievance.
                                • To be cared for by staff educated about patient rights and their role in
                                • supporting those rights.
                                • To request to see a copy of the hospital's "Code of Ethical Behavior" policy.

                                Patients have the Responsibility

                                • To follow hospital rules and regulations regarding patient care and conduct.
                                • To be considerate of the rights of others.
                                • To provide accurate and complete health care information.
                                • To indicate whether he/she understands the contemplated plan of medical and
                                • nursing management and the kind of compliance expected of him/her.
                                • To follow the treatment plan recommended by the doctor or staff or to take
                                • responsibility for action if he/she refuses treatment or does not comply with the
                                • plan of treatment.
                                • To report pain and the results of pain management.
                                • To be accountable for financial responsibilities.

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